Shipping & Returns
Free Shipping
At Mimi Chérie, we’re committed to making your shopping experience seamless. That’s why we offer free shipping on all orders within the Netherlands and Belgium.
📦 Delivery times:
- Netherlands & Belgium: Order today, receive it tomorrow!
- Rest of Europe: Delivery within 1 to 3 business days (shipping costs apply – calculated at checkout).
We work with trusted carriers to ensure fast and reliable delivery. Once your order is dispatched, you’ll receive an email with a tracking link to monitor your package in real time.
Returns & Refunds
At Mimi Chérie, we want you to be completely satisfied with your purchase. If for any reason you wish to return your item, you can do so easily in accordance with our return policy.
💖 Easy Returns
Initiating a return is simple! You can:
- Use our return portal at the bottom of this page (footer) to process your return quickly.
- Or contact us at info@mimicherie.com within 14 days of receiving your order—we’re happy to guide you through the process.
Feel free to test your carrier at home to ensure it’s right for you. But we’re confident it’ll be love at first sight—just like when you met your baby. 👶✨
Return Policy
- Items must be unused, unwashed, and in their original packaging.
- All accessories must be included, such as the storage pouch, instructions, and sun cover.
- Items must be clean and free from any damage.
Conditions for Non-Acceptance
- Used, washed, dirty, or damaged items cannot be returned.
- A product is considered used if it shows signs of wear, such as visible handling or having been carried.
Return Process
- Contact us at info@mimicherie.com to register your return or fill in the return portal.
- Follow the instructions provided for secure packaging and shipping.
Return Shipping Costs
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Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
Refunds
- Refunds are processed within 14 business days after the returned item is received and inspected.
- Refunds are issued to the original payment method.
- Original shipping costs are non-refundable, except in the case of defective or incorrect items.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at info@mimicherie.com with photos and details of the issue. We will arrange a replacement or refund at no additional cost.
Important Notes
- Items must be returned in their original shipping box to prevent damage during transit.
- Refunds will not exceed the total amount paid at the time of purchase.
- If a voucher or discount code was used for the purchase, it will be reactivated upon return within 14 days.
Need Help?
For any questions about shipping or returns, feel free to contact us at info@mimicherie.com. We’re happy to assist you!